Total Satisfaction Guarantee

At Kosmac & Clemens we feel privileged to be able to assist you with your eye care. Our friendly, caring staff are expertly trained to understand your individual needs and ensure you get the best lenses, frames and advice to suit your lifestyle. We have such confidence in our service and products that we are happy to provide you with our “NO RISK WARRANTY”.
90-day satisfaction guarantee If you are not happy with your frames, lenses, sunglasses, contact lenses or any of our products for ANY reason, we will gladly repair or replace them during the 90 days following the collection of your purchase.
24-month manufacturer guarantee Frames purchased are covered against manufacturer defects and faults for a period of 24 months.
Complimentary spectacle maintenance Components of your spectacles such as screws and nose pads may become loose with wear. Please do not hesitate to visit us regularly so we can assist you with the care and maintenance of your spectacles. Our aim is to ensure that you are perfectly comfortable with the fit and performance of your glasses from the date of collection.
Accidental breakages If you accidentally break your glasses or sunglasses within twelve months of purchasing them and they cannot be replaced under the manufacturer’s guarantee, then we will happily replace them for half the price you paid. Should you decide to purchase a product of a greater value than the original we will still deduct half the price of the original product.
Terms and conditions *This guarantee does not apply to our budget package deals; this range carries a 3-month guarantee. Surcharges will apply to product upgrades. Normal wear and tear on frames and lenses are not covered by this warranty.

Our Awards

Bendigo Business Excellence Awards:

WINNER – Business of the year 2013 WINNER – Service Professional Category 2013 WINNER – Professional Service of the Year B2C Category 2016 FINALIST – Excellence in Health 2018

Mount Alexander Business Excellence Awards:

FINALIST – Customer Service Category 2015

Central Goldfields Business Excellence Awards:

FINALIST – Customer Service Category 2011 FINALIST – Small Business Category 2013

Macedon Ranges Business Excellence Awards:

NOMINEE – Excellence in Professional Service Category 2015 NOMINEE – Excellence in Professional Service Category 2016

Kosmac & Clemens Optometrists

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