WHY WE ARE DIFFERENT

SPECIALISED SERVICES

Kosmac & Clemens Optometrists pride themselves on the thoroughness of their consultations. General eye examinations involve checking patients for refractive errors and any prescription requirements, as well as comprehensive ocular health assessments.

In addition to providing general optometric services, Kosmac & Clemens Optometrists also provide specialised services such as:

Children’s Vision Clinic: This clinic assists children (and some adults) with vision related learning difficulties. Arthur Stevens is the only Behavioural Optometrist practising in the Central Victorian area.

Dry Eye Clinic: Dry eye affects approximately 20% of the Australian population. Kosmac & Clemens Optometrists are able to exclusively offer the services of their E-eye Intense Pulsed Light (IPL) machine in conjunction with their Oculus Keratogragh to the people of Central Victoria for the assessment and treatment of Dry eye.

Corneal Reshaping Therapy (CRT): also known as Orthokeratology (Ortho-K) involves wearing contact lenses while you sleep to enable you the freedom of vision without glasses or contact lenses during the day.

SATISFACTION GUARANTEE

At Kosmac & Clemens we feel privileged to be able to assist you with your eye care. Our friendly, caring staff are expertly trained to understand your individual needs and ensure you get the best lenses, frames and advice to suit your lifestyle. We have such confidence in our service and products that we are happy to provide you with our “NO RISK WARRANTY”.

90 day satisfaction guarantee

If you are not happy with your frames, lenses, sunglasses, contact lenses or any of our products for ANY reason, we will gladly repair or replace them during the 90 days following the collection of your purchase.

24-month manufacturer guarantee

Frames purchased are covered against manufacturer defects and faults for a period of 24 months.

Complimentary spectacle maintenance

Components of your spectacles such as screws and nose pads may become loose with wear. Please do not hesitate to visit us regularly so we can assist you with the care and maintenance of your spectacles.

Our aim is to ensure that you are perfectly comfortable with the fit and performance of your glasses from the date of collection.

Accidental breakages

If you accidentally break your glasses or sunglasses within twelve months of purchasing them and they cannot be replaced under the manufacturer’s guarantee, then we will happily replace them for half the price you paid.

Should you decide to purchase a product of a greater value than the original we will still deduct half the price of the original product.

Terms and conditions

*This guarantee does not apply to our budget package deals; this range carries a 3-month guarantee.

Surcharges will apply to product upgrades.

Normal wear and tear on frames and lenses are not covered by this warranty.

Awards

OUR AWARDS

Bendigo Business Excellence Awards:

WINNER – Business of the year 2013
WINNER – Service Professional Category 2013
WINNER – Professional Service of the Year B2C Category 2016
FINALIST – Excellence in Health 2018

Mount Alexander Business Excellence Awards:

FINALIST – Customer Service Category 2015

Central Goldfields Business Excellence Awards:

FINALIST – Customer Service Category 2011
FINALIST – Small Business Category 2013

Macedon Ranges Business Excellence Awards:

NOMINEE – Excellence in Professional Service Category 2015
NOMINEE – Excellence in Professional Service Category 2016